Privacy Policy
Your Privacy Matters to Us
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last updated: June 7, 2026
Information We Collect
We collect the following information when you use our website: personal details such as full name, phone number, and email address; business information including company name, business type, and commercial registration for B2B accounts; account credentials for registered users; order and transaction history including shipping addresses and payment method; and information submitted through contact and inquiry forms.
How We Use Your Information
We use your information to create and manage your account, process and fulfill your orders, send order confirmations and status updates by email, respond to inquiries and support requests, review and approve B2B account applications, improve our website and services, and communicate about new products or promotions where you have opted in.
Data Sharing & Third-Party Services
We do not sell your personal data. We share your information only with trusted service providers necessary to operate our platform, including: Supabase for secure database hosting and authentication, Resend for transactional email delivery, Bosta for shipping and delivery services, and Google Analytics for website usage analysis (only when you have given your consent). These providers are bound by their own privacy policies and may not use your data for any other purpose.
Payment Data
We do not collect or store any credit or debit card information. Payments are processed via bank transfer, and we only record the payment method and confirmation status. Future online payment processing will be handled by PCI-compliant payment gateways, and card details will never pass through or be stored on our servers.
Data Protection
We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. Your account is protected by password authentication. We regularly review our security practices to ensure your data remains safe.
Cookies
Our website uses essential cookies to maintain your session and authentication state. With your explicit consent, we also use Google Analytics 4 — a service provided by Google — to understand how visitors use our website and help us improve our services. Google Analytics collects anonymized data such as pages visited, session duration, and general geographic region. It does not collect personally identifiable information. You are asked for your consent before any analytics cookies are activated. You can withdraw your consent at any time by clearing your browser's local storage. To learn more, visit Google's Privacy Policy at policies.google.com/privacy.
Questions about your privacy?
We take your privacy seriously. Reach out to us anytime and we will respond within 2 business days.